ISSN: 1945-7553
CODEN: JTEVAB
Published Online: 16 December 2008
Page Count: 8

An IS Quality Measurement Using Gap and Multicriteria Decision-Making Model: A Case Study for Supply Chain Management System

Chang, Che-Wei
Department of Information Management, Yuanpei University, Taiwan

Horng, Der-Juinn
Department of Business Administration, National Central University, Jhongli City Taoyuan County 320, Taiwan

Lin, Hung-Lung
Department of Business Administration, National Central University, Jhongli City Taoyuan County 320, Taiwan

(Received 15 July 2008; accepted 9 November 2008)

Abstract

This study proposes a novel method for controlling and measuring supply chain management software quality. The expert decision-making algorithm-based method offers an evaluation method that can provide information system (IS) industry decision makers or administrators with a valuable reference for evaluating the IS quality between the end user and developer. Importantly, the proposed model can provide a reference material for decision makers or administrators, making it highly applicable for academic and management purposes.

Keywords:
system measurement, software quality, supply chain management system, perceived and expected gap, multicriteria decision-making (MCDM), technique for ordering preferences by similarity to the ideal solution (TOPSIS)

Paper ID: JTE102004
DOI: 10.1520/JTE102004
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