Sep 28, 2009

The latest edition of Manual 22 provides a set of practical guidelines to assure excellence in business performance through total quality management. These guidelines cover: leadership commitment; team management; customer, workforce and market focus; process management; and measurement analysis.

Manual 22’s nine comprehensive chapters focus on: management’s role; strategic planning; continuous improvement; quality systems; quality reporting; supplier partnerships and control; statistical quality control, six-sigma and lean manufacturing; quality manual guidelines for ISO 9001; and compliance with Public Law 101-592. 

Manual 22, Business Performance Excellence Through Total Quality Management, 2^nd Edition,  is available in electronic or hardy copy for $73 (72 pages, soft cover, 8.5” x 11”; ISBN: 978-0-8031-7005-6; stock # MNL22-2ND; E-book ISBN: 978-0-8031-8398-8, E-book stock #: MNL22-2ND-EB).

Contact ASTM Customer Service (phone: 610-832-9585; fax: 610-832-9555; https://www.astm.org/contact/) or visit www.astm.org.