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MNL22

Business Performance Excellence through Total Quality Management—2nd Edition

Pekar Jack
Pages: 68
Published: 2009

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The latest edition of this popular ASTM manual provides a set of practical guidelines to assure excellence in business performance through total quality management.

These guidelines cover:
• Leadership Commitment
• Team Management
• Customer, Workforce, and Market Focus
• Process Management
• Measurement Analysis

Table of Contents

Chapter 1—Management's Role


Chapter 2—Strategic Planning


Chapter 3—Continuous Improvement


Chapter 4—Quality Systems


Chapter 5—Quality Reporting


Chapter 6—Supplier Partnerships and Control


Chapter 7—Statistical Quality Control Six-sigma, and Lean Manufacturing


Chapter 8—Quality Manual Guidelines for ISO 9001


Chapter 9—Compliance with Public Law 101-592


Appendix A: Synopsis of ASTM Standards F1469, F1503, F2282, and F2688


Appendix B: Supplier Quality Systems Survey


Appendix C: Attribute Gauge Analysis Form


Subject Index


Committee:
Paper ID: MNL22-EB
DOI: 10.1520/MNL22-EB
ISBN-EB: 978-0-8031-4530-6

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Subject Index

MNL22-EB