1. Scope

Keywords

Rationale

Avionics shops are losing time and quality to failures that aren’t technical: unclear write-ups, handoff misses, incomplete logbook entries, poor customer communication, and weak safety reporting. FAA and ICAO guidance talk about human factors, but they don’t give repair stations a measurable, aviation-specific soft-skills baseline tied to actual roles. Schools and employers are improvising, which leads to uneven onboarding and rework. This standard closes that gap for Part 145 environments by defining observable, assessable soft-skills competencies for technicians, leads, and service coordinators. It gives shops and training providers a common reference for hiring, initial indoctrination, progression, and recurrent training, and it aligns cleanly beside technical standards and regulatory training without duplicating them. If a shop adopts this, you will see fewer documentation errors, cleaner turnovers, faster troubleshooting, and better customer outcomes.