MANUAL Published: 2009

Business Performance Excellence through Total Quality Management—2nd Edition

Author(s): ["Jack P. Pekar"]

The latest edition of this popular ASTM manual provides a set of practical guidelines to assure excellence in business performance through total quality management.

These guidelines cover:
• Leadership Commitment
• Team Management
• Customer, Workforce, and Market Focus
• Process Management
• Measurement Analysis

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Developed by Committee: F16
Pages: 72
DOI: 10.1520/MNL22-2ND-EB
ISBN-EB: 978-0-8031-4530-6
ISBN-13: 978-0-8031-7005-6