MANUAL Published: 01 January 2009
MNL11622M

Chapter 2—Strategic Planning

Source

This chapter discusses the importance of developing a Strategic Plan that is tied in with the organization’s Quality Policy. Tools to implement the strategic plans are detailed and include Flow Charts and Analysis, FMEA for product or service, and Control Plans. The process that ties the three tools together is the Service/Product Quality Plan (SPQP). The SPQP is defined and explained in the Futuristic Quality Planning section of this chapter. Real examples from companies for which I have worked are provided to demonstrate the construction of each strategic planning tool.

Author Information

Price: $25.00
Contact Sales
Related
Reprints and Permissions
Reprints and copyright permissions can be requested through the
Copyright Clearance Center
Details
Developed by Committee: F16
Pages: 6–16
DOI: 10.1520/MNL11622M
ISBN-EB: 978-0-8031-4530-6
ISBN-13: 978-0-8031-7005-6