MANUAL Published: 01 January 2009
MNL11621M

Chapter 1—Management's Role

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This chapter discusses management’s responsibility, or role, in creating a work environment that is focused on performance excellence through the Malcolm Baldrige Criteria for Excellence and Total Quality management principles. Areas addressed are: Leadership Commitment, Team Management, Customer and Market Focus, Workforce Focus, Measurement Analysis and Knowledge Management, Recognition and Rewards, and Communications.

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Developed by Committee: F16
Pages: 1–5
DOI: 10.1520/MNL11621M
ISBN-EB: 978-0-8031-4530-6
ISBN-13: 978-0-8031-7005-6