Journal Published Online: 16 April 2018
Volume 46, Issue 5

Decision Support System for Management Decision in High-Risk Business Environment



As a result of substantial variations in global financial markets, constructing an enterprise risk prewarning mechanism is essential. A vast amount of related studies have implemented monetary-related indicators to depict the full spectrum of an enterprise’s operating performance. Merely considering monetary-related indicators is unable to produce an in-depth understanding of an enterprise. To fill this gap, the balanced scorecard (BSC), with the advantages of being able to capture both monetary and nonmonetary indicators, was introduced. Unfortunately, the BSC also has its own challenges, one of which is the lack of consideration given to risk exposure, which affects an enterprise’s profit variation. Thus, this study extends the original BSC by considering risk exposure and introduces an artificial intelligence-based decision support system for management decision. The inherent decision logic embedded into neural network-based mechanisms is opaque and hard to comprehend by users. To handle the challenge, this study further incorporates fit theory with a knowledge visualization technique to handle the opaque nature of the model so as to decrease the cognitive load and mental burden. The empirical results show that the introduced model is a promising alternative for management decisions in highly fluctuating financial markets.

Author Information

Hsu, Ming-Fu
English Program of Global Business, Chinese Culture University, Yang-Ming-Shan, Taipei, Taiwan
Huang, Chung-I
Department of Technology Application and Human Resource Development, National Taiwan Normal University, Taipei City, Taiwan
Pages: 11
Price: $25.00
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Stock #: JTE20170252
ISSN: 0090-3973
DOI: 10.1520/JTE20170252