Strong leadership provides a foundation to build a successful culture for the lab that enables staff to deliver the lab’s mission. The Creating an Environment of Success course shows lab managers how to use their leadership skills to ensure that the lab provides a supportive community to drive success. Within this supportive environment, the lab manager needs to provide for the basic needs of the individual staff members. The Employee Engagement course will help lab managers understand the benefits of engagement and how to accomplish it. Since a large portion of leadership is dealing with the people and the issues that can arise between people, the next three courses focus on different aspects of people interactions. The Understanding Personality Types course will demonstrate the range of different healthy personalities, how that diversity is beneficial to the lab, and how to recognize and address issues driven by different perspectives in the lab. The Positive Communication course will teach lab managers the benefits of using positive communication skills to better deliver their messages and build stronger relationships with staff. The Conflict Management and Resolution course will help lab managers identify the sources of conflict and how to address these situations with grace and confidence.
There are five courses included in this program and the program will take approximately five hours to complete.
A certificate of completion is available upon successful completion of each course.
All ASTM online courses are available for a 1-year subscription on ASTM's Learning Center for a Single User Only via username/password. Training cannot be shared. For multi-user access and pricing, contact sales here or call 1-877-909-ASTM.
Internet access is required.
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