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Three key ideas for measuring facility management performance are discussed: (1) the concept of “fit” as a key component of FM quality; (2) the need to collect as little information as possible; (3) the need to analyze patterns of multiple outcomes rather than focusing on single factors. Different possible measures of FM performance are described. These are discussed in the context of a performance profile which graphically, as well as quantitatively, presents performance information in a way that can help guide ongoing management decisions, programs, and policies.
facility management, performance profile, organizational, “fit”, quality
Professor, Facility Planning and Management and Human/Environment Relations in the Department of Design & Environmental Analsys, NYS College of Human Ecology, Cornell University, Ithaca, New York