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    A Performance Profile Approach to Measuring Overall Facility Management (FM) Performance

    Published: 01 January 1990

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    Three key ideas for measuring facility management performance are discussed: (1) the concept of “fit” as a key component of FM quality; (2) the need to collect as little information as possible; (3) the need to analyze patterns of multiple outcomes rather than focusing on single factors. Different possible measures of FM performance are described. These are discussed in the context of a performance profile which graphically, as well as quantitatively, presents performance information in a way that can help guide ongoing management decisions, programs, and policies.


    facility management, performance profile, organizational, “fit”, quality

    Author Information:

    Becker, F
    Professor, Facility Planning and Management and Human/Environment Relations in the Department of Design & Environmental Analsys, NYS College of Human Ecology, Cornell University, Ithaca, New York

    Committee/Subcommittee: E06.21

    DOI: 10.1520/STP18929S