Published: Jan 2009
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This chapter provides a descriptive model of a process-based, customer-focused quality management system, and gives detailed guidelines on the development of a quality manual that is designed to comply with the requirements of ISO 9001:2008. Five management responsibilities are addressed in great detail: Quality Management System, Management Responsibility, Recourse Management, Product Realization, and Measurement, Analysis and Improvement.
ISO 9001, quality manual, management responsibility