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    Chapter 1—Management's Role

    Published: Jan 2009

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    This chapter discusses management’s responsibility, or role, in creating a work environment that is focused on performance excellence through the Malcolm Baldrige Criteria for Excellence and Total Quality management principles. Areas addressed are: Leadership Commitment, Team Management, Customer and Market Focus, Workforce Focus, Measurement Analysis and Knowledge Management, Recognition and Rewards, and Communications.


    management, measurement analysis, leadership, employee recognition, total quality

    Committee/Subcommittee: F16.93

    DOI: 10.1520/MNL11621M

    ISBN13: 978-0-8031-7005-6