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A01 STEEL, STAINLESS STEEL AND RELATED ALLOYS A04 IRON CASTINGS A05 METALLIC-COATED IRON AND STEEL PRODUCTS B01 ELECTRICAL CONDUCTORS B05 COPPER AND COPPER ALLOYS B07 LIGHT METALS AND ALLOYS C01 CEMENT C04 VITRIFIED CLAY PIPE C07 LIME AND LIMESTONE C09 CONCRETE AND CONCRETE AGGREGATES C11 GYPSUM AND RELATED BUILDING MATERIALS AND SYSTEMS C12 MORTARS AND GROUTS FOR UNIT MASONRY C13 CONCRETE PIPE C14 GLASS AND GLASS PRODUCTS C15 MANUFACTURED MASONRY UNITS C16 THERMAL INSULATION C17 FIBER-REINFORCED CEMENT PRODUCTS C18 DIMENSION STONE C21 CERAMIC WHITEWARES AND RELATED PRODUCTS C24 BUILDING SEALS AND SEALANTS C27 PRECAST CONCRETE PRODUCTS D01 PAINT AND RELATED COATINGS, MATERIALS, AND APPLICATIONS D04 ROAD AND PAVING MATERIALS D07 WOOD D08 ROOFING AND WATERPROOFING D09 ELECTRICAL AND ELECTRONIC INSULATING MATERIALS D11 RUBBER D14 ADHESIVES D18 SOIL AND ROCK D20 PLASTICS D35 GEOSYNTHETICS E05 FIRE STANDARDS E06 PERFORMANCE OF BUILDINGS E33 BUILDING AND ENVIRONMENTAL ACOUSTICS E36 ACCREDITATION & CERTIFICATION E57 3D IMAGING SYSTEMS E60 SUSTAINABILITY F01 ELECTRONICS F06 RESILIENT FLOOR COVERINGS F13 PEDESTRIAN/WALKWAY SAFETY AND FOOTWEAR F16 FASTENERS F17 PLASTIC PIPING SYSTEMS F33 DETENTION AND CORRECTIONAL FACILITIES F36 TECHNOLOGY AND UNDERGROUND UTILITIES G03 WEATHERING AND DURABILITY C14 GLASS AND GLASS PRODUCTS C21 CERAMIC WHITEWARES AND RELATED PRODUCTS D01 PAINT AND RELATED COATINGS, MATERIALS, AND APPLICATIONS D06 PAPER AND PAPER PRODUCTS D09 ELECTRICAL AND ELECTRONIC INSULATING MATERIALS D10 PACKAGING D11 RUBBER D12 SOAPS AND OTHER DETERGENTS D13 TEXTILES D14 ADHESIVES D15 ENGINE COOLANTS AND RELATED FLUIDS D20 PLASTICS D21 POLISHES D31 LEATHER E12 COLOR AND APPEARANCE E18 SENSORY EVALUATION E20 TEMPERATURE MEASUREMENT E35 PESTICIDES, ANTIMICROBIALS, AND ALTERNATIVE CONTROL AGENTS E41 LABORATORY APPARATUS E53 ASSET MANAGEMENT E57 3D IMAGING SYSTEMS F02 FLEXIBLE BARRIER PACKAGING F05 BUSINESS IMAGING PRODUCTS F06 RESILIENT FLOOR COVERINGS F08 SPORTS EQUIPMENT, PLAYING SURFACES, AND FACILITIES F09 TIRES F10 LIVESTOCK, MEAT, AND POULTRY EVALUATION SYSTEMS F11 VACUUM CLEANERS F13 PEDESTRIAN/WALKWAY SAFETY AND FOOTWEAR F14 FENCES F15 CONSUMER PRODUCTS F16 FASTENERS F24 AMUSEMENT RIDES AND DEVICES F26 FOOD SERVICE EQUIPMENT F27 SNOW SKIING F37 LIGHT SPORT AIRCRAFT F43 LANGUAGE SERVICES AND PRODUCTS F44 GENERAL AVIATION AIRCRAFT A01 STEEL, STAINLESS STEEL AND RELATED ALLOYS A04 IRON CASTINGS A05 METALLIC-COATED IRON AND STEEL PRODUCTS A06 MAGNETIC PROPERTIES B01 ELECTRICAL CONDUCTORS B02 NONFERROUS METALS AND ALLOYS B05 COPPER AND COPPER ALLOYS B07 LIGHT METALS AND ALLOYS B08 METALLIC AND INORGANIC COATINGS B09 METAL POWDERS AND METAL POWDER PRODUCTS B10 REACTIVE AND REFRACTORY METALS AND ALLOYS C03 CHEMICAL-RESISTANT NONMETALLIC MATERIALS C08 REFRACTORIES C28 ADVANCED CERAMICS D01 PAINT AND RELATED COATINGS, MATERIALS, AND APPLICATIONS D20 PLASTICS D30 COMPOSITE MATERIALS E01 ANALYTICAL CHEMISTRY FOR METALS, ORES, AND RELATED MATERIALS E04 METALLOGRAPHY E07 NONDESTRUCTIVE TESTING E08 FATIGUE AND FRACTURE E12 COLOR AND APPEARANCE E13 MOLECULAR SPECTROSCOPY AND SEPARATION SCIENCE E28 MECHANICAL TESTING E29 PARTICLE AND SPRAY CHARACTERIZATION E37 THERMAL MEASUREMENTS E42 SURFACE ANALYSIS F01 ELECTRONICS F34 ROLLING ELEMENT BEARINGS F40 DECLARABLE SUBSTANCES IN MATERIALS F42 ADDITIVE MANUFACTURING TECHNOLOGIES G01 CORROSION OF METALS G03 WEATHERING AND DURABILITY D21 POLISHES D26 HALOGENATED ORGANIC SOLVENTS AND FIRE EXTINGUISHING AGENTS D33 PROTECTIVE COATING AND LINING WORK FOR POWER GENERATION FACILITIES E05 FIRE STANDARDS E27 HAZARD POTENTIAL OF CHEMICALS E30 FORENSIC SCIENCES E34 OCCUPATIONAL HEALTH AND SAFETY E35 PESTICIDES, ANTIMICROBIALS, AND ALTERNATIVE CONTROL AGENTS E52 FORENSIC PSYCHOPHYSIOLOGY E54 HOMELAND SECURITY APPLICATIONS E58 FORENSIC ENGINEERING F06 RESILIENT FLOOR COVERINGS F08 SPORTS EQUIPMENT, PLAYING SURFACES, AND FACILITIES F10 LIVESTOCK, MEAT, AND POULTRY EVALUATION SYSTEMS F12 SECURITY SYSTEMS AND EQUIPMENT F13 PEDESTRIAN/WALKWAY SAFETY AND FOOTWEAR F15 CONSUMER PRODUCTS F18 ELECTRICAL PROTECTIVE EQUIPMENT FOR WORKERS F23 PERSONAL PROTECTIVE CLOTHING AND EQUIPMENT F26 FOOD SERVICE EQUIPMENT F32 SEARCH AND RESCUE F33 DETENTION AND CORRECTIONAL FACILITIES G04 COMPATIBILITY AND SENSITIVITY OF MATERIALS IN OXYGEN ENRICHED ATMOSPHERES D08 ROOFING AND WATERPROOFING D18 SOIL AND ROCK D19 WATER D20 PLASTICS D22 AIR QUALITY D34 WASTE MANAGEMENT D35 GEOSYNTHETICS E06 PERFORMANCE OF BUILDINGS E44 SOLAR, GEOTHERMAL AND OTHER ALTERNATIVE ENERGY SOURCES E47 E48 BIOENERGY AND INDUSTRIAL CHEMICALS FROM BIOMASS E50 ENVIRONMENTAL ASSESSMENT, RISK MANAGEMENT AND CORRECTIVE ACTION E60 SUSTAINABILITY F20 HAZARDOUS SUBSTANCES AND OIL SPILL RESPONSE F40 DECLARABLE SUBSTANCES IN MATERIALS G02 WEAR AND EROSION B01 ELECTRICAL CONDUCTORS C26 NUCLEAR FUEL CYCLE D02 PETROLEUM PRODUCTS, LIQUID FUELS, AND LUBRICANTS D03 GASEOUS FUELS D05 COAL AND COKE D19 WATER D27 ELECTRICAL INSULATING LIQUIDS AND GASES D33 PROTECTIVE COATING AND LINING WORK FOR POWER GENERATION FACILITIES E10 NUCLEAR TECHNOLOGY AND APPLICATIONS E44 SOLAR, GEOTHERMAL AND OTHER ALTERNATIVE ENERGY SOURCES E48 BIOENERGY AND INDUSTRIAL CHEMICALS FROM BIOMASS A01 STEEL, STAINLESS STEEL AND RELATED ALLOYS C01 CEMENT C09 CONCRETE AND CONCRETE AGGREGATES D02 PETROLEUM PRODUCTS, LIQUID FUELS, AND LUBRICANTS D03 GASEOUS FUELS D04 ROAD AND PAVING MATERIALS D15 ENGINE COOLANTS AND RELATED FLUIDS D18 SOIL AND ROCK D24 CARBON BLACK D35 GEOSYNTHETICS E12 COLOR AND APPEARANCE E17 VEHICLE - PAVEMENT SYSTEMS E21 SPACE SIMULATION AND APPLICATIONS OF SPACE TECHNOLOGY E36 ACCREDITATION & CERTIFICATION E57 3D IMAGING SYSTEMS F03 GASKETS F07 AEROSPACE AND AIRCRAFT F09 TIRES F16 FASTENERS F25 SHIPS AND MARINE TECHNOLOGY F37 LIGHT SPORT AIRCRAFT F38 UNMANNED AIRCRAFT SYSTEMS F39 AIRCRAFT SYSTEMS F41 UNMANNED MARITIME VEHICLE SYSTEMS (UMVS) F44 GENERAL AVIATION AIRCRAFT F45 DRIVERLESS AUTOMATIC GUIDED INDUSTRIAL VEHICLES D10 PACKAGING D11 RUBBER E31 HEALTHCARE INFORMATICS E35 PESTICIDES, ANTIMICROBIALS, AND ALTERNATIVE CONTROL AGENTS E54 HOMELAND SECURITY APPLICATIONS E55 MANUFACTURE OF PHARMACEUTICAL PRODUCTS E56 NANOTECHNOLOGY F02 FLEXIBLE BARRIER PACKAGING F04 MEDICAL AND SURGICAL MATERIALS AND DEVICES F29 ANESTHETIC AND RESPIRATORY EQUIPMENT F30 EMERGENCY MEDICAL SERVICES G04 COMPATIBILITY AND SENSITIVITY OF MATERIALS IN OXYGEN ENRICHED ATMOSPHERES C07 LIME AND LIMESTONE D14 ADHESIVES D16 AROMATIC HYDROCARBONS AND RELATED CHEMICALS D20 PLASTICS D26 HALOGENATED ORGANIC SOLVENTS AND FIRE EXTINGUISHING AGENTS D28 ACTIVATED CARBON D32 CATALYSTS E13 MOLECULAR SPECTROSCOPY AND SEPARATION SCIENCE E15 INDUSTRIAL AND SPECIALTY CHEMICALS E27 HAZARD POTENTIAL OF CHEMICALS E35 PESTICIDES, ANTIMICROBIALS, AND ALTERNATIVE CONTROL AGENTS F40 DECLARABLE SUBSTANCES IN MATERIALS E11 QUALITY AND STATISTICS E36 ACCREDITATION & CERTIFICATION E43 SI PRACTICE E55 MANUFACTURE OF PHARMACEUTICAL PRODUCTS E56 NANOTECHNOLOGY F42 ADDITIVE MANUFACTURING TECHNOLOGIES
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Report Card

Key Performance Indicators at ASTM International

Our members come to ASTM International to achieve their goals and develop standards. The job of the ASTM board of directors and staff is to optimize the process in such a way that the goals and expectations of our members are met. The ASTM staff is a team of professionals that works constantly to facilitate and streamline the standardization process, remove obstacles to participation and relieve our volunteers’ administrative burdens. Those of us who provide this support are keenly aware of the technical expertise, dedication and hard work our members bring to the development of ASTM standards, and we see our involvement as more than a job. It’s a mission.

But even missions have to be tested against the end game. At the prompting of the ASTM International board of directors, ASTM staff evaluated progress in each of its strategic objectives and conducted a survey to assess member satisfaction. We used key performance indicators to measure our progress and evaluate our performance against defined goals. Here’s the report card:

  • Cycle time (from initial draft balloting to publication) has been greatly reduced. In 2000, it took approximately 22 months to develop a new standard. In 2010, cycle time was 14 to 17 months. Cycle time for revisions saw a similar reduction from 12 months in 2000 to eight months in 2010.
  • The use of technology tools has increased, enabling members to maintain momentum between committee meetings. In 2009, members held 944 virtual meetings to accelerate standards development; in 2011, there were 1,137 such meetings. Also in 2009, there were 701 online collaboration areas; in 2011, there were 1,715.
  • The total number of standards has increased. In 2009, the number was 12,160. In 2011, it was 12,296.
  • The broad-based utilization of ASTM standards continues to grow. The number of ASTM standards adopted, referenced or used as the basis of national standards has increased from 5,838 in 2009 to 7,024 in 2011.
  • Sales outside the United States rose from 41 percent of total sales in 2009 to 46 percent in 2011.
  • Member participation in ASTM technical committees continues in annual incremental increases of 3 percent per year.
  • Attendance at committee weeks has increased from 8,559 participants in 2009 to 10,108 in 2011.

The number of new standards as a percentage of total work items has remained fairly constant at about 8 percent over the past few years. However, it is interesting to see a marked increase in the number of standards that contain rationalized SI1 units of measurement over the past three years, another indication of the growing global application of the ASTM portfolio.

There has also been a dramatic increase in our social media activity. “Likes” on the ASTM International Facebook page jumped from 900 in 2010 to over 3,000 in 2011. “Followers” of ASTM’s Twitter page grew from 400 to 1,500 in the same time period, and there were 972 ASTM LinkedIn group members in 2011, our first year on that platform.

Overall, the picture was one of progress and productivity, a significant achievement, especially in the face of the economic downturns of the time period we surveyed. ASTM International not only did not decline in its overall performance, but actually experienced growth.

Recently, ASTM staff conducted a survey to gauge member satisfaction. More than 3,000 members responded, and I’d like to take the opportunity here to say thank you to the members who participated.

The results showed that among the members surveyed, an overwhelming majority were satisfied or highly satisfied with the following:

  • The annual membership fee;
  • Membership benefits (free volume, publication discount, etc.);
  • The technical quality of ASTM standards;
  • The meeting experience;
  • Website tools;
  • The overall importance of ASTM standards to their industry;
  • The use of ASTM standards in their industry; and
  • Their overall ASTM experience.

Additional suggestions have the staff exploring options relating to the member benefit volume of the Annual Book of ASTM Standards, more technology tools at ASTM meetings, other functions within the collaboration spaces and a redesign of the ASTM website to make it easier to use. In some cases, the staff has interacted with commenters to discuss issues in more depth.

These surveys showed us not only where we are at present, but where we want to go in the future. The board of directors of ASTM International and its staff are well aware that we are the custodians of a standards organization that is, in every way, exceptional. We are dedicated, therefore, to its prosperity, its continuance and its vitality. Our mission is to support the work of our members, to make sure that they have what they need to continue their tremendous contributions to health and safety. Our job is to constantly look for ways to stay relevant, to stay ahead of the curve, to accelerate the process, to increase efficiency and to do whatever it takes to enhance the standardization experience. And that we will continue to do.

Reference

1. International System of Units.

James A. Thomas

President, ASTM International

This article appears in the issue of Standardization News.