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A01 STEEL, STAINLESS STEEL AND RELATED ALLOYS A04 IRON CASTINGS A05 METALLIC-COATED IRON AND STEEL PRODUCTS B01 ELECTRICAL CONDUCTORS B05 COPPER AND COPPER ALLOYS B07 LIGHT METALS AND ALLOYS C01 CEMENT C04 VITRIFIED CLAY PIPE C07 LIME AND LIMESTONE C09 CONCRETE AND CONCRETE AGGREGATES C11 GYPSUM AND RELATED BUILDING MATERIALS AND SYSTEMS C12 MORTARS AND GROUTS FOR UNIT MASONRY C13 CONCRETE PIPE C14 GLASS AND GLASS PRODUCTS C15 MANUFACTURED MASONRY UNITS C16 THERMAL INSULATION C17 FIBER-REINFORCED CEMENT PRODUCTS C18 DIMENSION STONE C21 CERAMIC WHITEWARES AND RELATED PRODUCTS C24 BUILDING SEALS AND SEALANTS C27 PRECAST CONCRETE PRODUCTS D01 PAINT AND RELATED COATINGS, MATERIALS, AND APPLICATIONS D04 ROAD AND PAVING MATERIALS D07 WOOD D08 ROOFING AND WATERPROOFING D09 ELECTRICAL AND ELECTRONIC INSULATING MATERIALS D11 RUBBER D14 ADHESIVES D18 SOIL AND ROCK D20 PLASTICS D35 GEOSYNTHETICS E05 FIRE STANDARDS E06 PERFORMANCE OF BUILDINGS E33 BUILDING AND ENVIRONMENTAL ACOUSTICS E36 ACCREDITATION & CERTIFICATION E57 3D IMAGING SYSTEMS E60 SUSTAINABILITY F01 ELECTRONICS F06 RESILIENT FLOOR COVERINGS F13 PEDESTRIAN/WALKWAY SAFETY AND FOOTWEAR F16 FASTENERS F17 PLASTIC PIPING SYSTEMS F33 DETENTION AND CORRECTIONAL FACILITIES F36 TECHNOLOGY AND UNDERGROUND UTILITIES G03 WEATHERING AND DURABILITY C14 GLASS AND GLASS PRODUCTS C21 CERAMIC WHITEWARES AND RELATED PRODUCTS D01 PAINT AND RELATED COATINGS, MATERIALS, AND APPLICATIONS D06 D09 ELECTRICAL AND ELECTRONIC INSULATING MATERIALS D10 PACKAGING D11 RUBBER D12 SOAPS AND OTHER DETERGENTS D13 TEXTILES D14 ADHESIVES D15 ENGINE COOLANTS AND RELATED FLUIDS D20 PLASTICS D21 POLISHES D31 LEATHER E12 COLOR AND APPEARANCE E18 SENSORY EVALUATION E20 TEMPERATURE MEASUREMENT E35 PESTICIDES, ANTIMICROBIALS, AND ALTERNATIVE CONTROL AGENTS E41 LABORATORY APPARATUS E53 ASSET MANAGEMENT E57 3D IMAGING SYSTEMS F02 FLEXIBLE BARRIER PACKAGING F05 BUSINESS IMAGING PRODUCTS F06 RESILIENT FLOOR COVERINGS F08 SPORTS EQUIPMENT, PLAYING SURFACES, AND FACILITIES F09 TIRES F10 LIVESTOCK, MEAT, AND POULTRY EVALUATION SYSTEMS F11 VACUUM CLEANERS F13 PEDESTRIAN/WALKWAY SAFETY AND FOOTWEAR F14 FENCES F15 CONSUMER PRODUCTS F16 FASTENERS F24 AMUSEMENT RIDES AND DEVICES F26 FOOD SERVICE EQUIPMENT F27 SNOW SKIING F37 LIGHT SPORT AIRCRAFT F43 LANGUAGE SERVICES AND PRODUCTS F44 GENERAL AVIATION AIRCRAFT A01 STEEL, STAINLESS STEEL AND RELATED ALLOYS A04 IRON CASTINGS A05 METALLIC-COATED IRON AND STEEL PRODUCTS A06 MAGNETIC PROPERTIES B01 ELECTRICAL CONDUCTORS B02 NONFERROUS METALS AND ALLOYS B05 COPPER AND COPPER ALLOYS B07 LIGHT METALS AND ALLOYS B08 METALLIC AND INORGANIC COATINGS B09 METAL POWDERS AND METAL POWDER PRODUCTS B10 REACTIVE AND REFRACTORY METALS AND ALLOYS C03 CHEMICAL-RESISTANT NONMETALLIC MATERIALS C08 REFRACTORIES C28 ADVANCED CERAMICS D01 PAINT AND RELATED COATINGS, MATERIALS, AND APPLICATIONS D20 PLASTICS D30 COMPOSITE MATERIALS E01 ANALYTICAL CHEMISTRY FOR METALS, ORES, AND RELATED MATERIALS E04 METALLOGRAPHY E07 NONDESTRUCTIVE TESTING E08 FATIGUE AND FRACTURE E12 COLOR AND APPEARANCE E13 MOLECULAR SPECTROSCOPY AND SEPARATION SCIENCE E28 MECHANICAL TESTING E29 PARTICLE AND SPRAY CHARACTERIZATION E37 THERMAL MEASUREMENTS E42 SURFACE ANALYSIS F01 ELECTRONICS F34 ROLLING ELEMENT BEARINGS F40 DECLARABLE SUBSTANCES IN MATERIALS F42 ADDITIVE MANUFACTURING TECHNOLOGIES G01 CORROSION OF METALS G03 WEATHERING AND DURABILITY D21 POLISHES D26 HALOGENATED ORGANIC SOLVENTS AND FIRE EXTINGUISHING AGENTS D33 PROTECTIVE COATING AND LINING WORK FOR POWER GENERATION FACILITIES E05 FIRE STANDARDS E27 HAZARD POTENTIAL OF CHEMICALS E30 FORENSIC SCIENCES E34 OCCUPATIONAL HEALTH AND SAFETY E35 PESTICIDES, ANTIMICROBIALS, AND ALTERNATIVE CONTROL AGENTS E52 FORENSIC PSYCHOPHYSIOLOGY E54 HOMELAND SECURITY APPLICATIONS E58 FORENSIC ENGINEERING F06 RESILIENT FLOOR COVERINGS F08 SPORTS EQUIPMENT, PLAYING SURFACES, AND FACILITIES F10 LIVESTOCK, MEAT, AND POULTRY EVALUATION SYSTEMS F12 SECURITY SYSTEMS AND EQUIPMENT F13 PEDESTRIAN/WALKWAY SAFETY AND FOOTWEAR F15 CONSUMER PRODUCTS F18 ELECTRICAL PROTECTIVE EQUIPMENT FOR WORKERS F23 PERSONAL PROTECTIVE CLOTHING AND EQUIPMENT F26 FOOD SERVICE EQUIPMENT F32 SEARCH AND RESCUE F33 DETENTION AND CORRECTIONAL FACILITIES G04 COMPATIBILITY AND SENSITIVITY OF MATERIALS IN OXYGEN ENRICHED ATMOSPHERES D08 ROOFING AND WATERPROOFING D18 SOIL AND ROCK D19 WATER D20 PLASTICS D22 AIR QUALITY D34 WASTE MANAGEMENT D35 GEOSYNTHETICS E06 PERFORMANCE OF BUILDINGS E44 SOLAR, GEOTHERMAL AND OTHER ALTERNATIVE ENERGY SOURCES E47 E48 BIOENERGY AND INDUSTRIAL CHEMICALS FROM BIOMASS E50 ENVIRONMENTAL ASSESSMENT, RISK MANAGEMENT AND CORRECTIVE ACTION E60 SUSTAINABILITY F20 HAZARDOUS SUBSTANCES AND OIL SPILL RESPONSE F40 DECLARABLE SUBSTANCES IN MATERIALS G02 WEAR AND EROSION B01 ELECTRICAL CONDUCTORS C26 NUCLEAR FUEL CYCLE D02 PETROLEUM PRODUCTS, LIQUID FUELS, AND LUBRICANTS D03 GASEOUS FUELS D05 COAL AND COKE D19 WATER D27 ELECTRICAL INSULATING LIQUIDS AND GASES D33 PROTECTIVE COATING AND LINING WORK FOR POWER GENERATION FACILITIES E10 NUCLEAR TECHNOLOGY AND APPLICATIONS E44 SOLAR, GEOTHERMAL AND OTHER ALTERNATIVE ENERGY SOURCES E48 BIOENERGY AND INDUSTRIAL CHEMICALS FROM BIOMASS A01 STEEL, STAINLESS STEEL AND RELATED ALLOYS C01 CEMENT C09 CONCRETE AND CONCRETE AGGREGATES D02 PETROLEUM PRODUCTS, LIQUID FUELS, AND LUBRICANTS D03 GASEOUS FUELS D04 ROAD AND PAVING MATERIALS D15 ENGINE COOLANTS AND RELATED FLUIDS D18 SOIL AND ROCK D24 CARBON BLACK D35 GEOSYNTHETICS E12 COLOR AND APPEARANCE E17 VEHICLE - PAVEMENT SYSTEMS E21 SPACE SIMULATION AND APPLICATIONS OF SPACE TECHNOLOGY E36 ACCREDITATION & CERTIFICATION E57 3D IMAGING SYSTEMS F03 GASKETS F07 AEROSPACE AND AIRCRAFT F09 TIRES F16 FASTENERS F25 SHIPS AND MARINE TECHNOLOGY F37 LIGHT SPORT AIRCRAFT F38 UNMANNED AIRCRAFT SYSTEMS F39 AIRCRAFT SYSTEMS F41 UNMANNED MARITIME VEHICLE SYSTEMS (UMVS) F44 GENERAL AVIATION AIRCRAFT F45 DRIVERLESS AUTOMATIC GUIDED INDUSTRIAL VEHICLES D10 PACKAGING D11 RUBBER E31 HEALTHCARE INFORMATICS E35 PESTICIDES, ANTIMICROBIALS, AND ALTERNATIVE CONTROL AGENTS E54 HOMELAND SECURITY APPLICATIONS E55 MANUFACTURE OF PHARMACEUTICAL PRODUCTS E56 NANOTECHNOLOGY F02 FLEXIBLE BARRIER PACKAGING F04 MEDICAL AND SURGICAL MATERIALS AND DEVICES F29 ANESTHETIC AND RESPIRATORY EQUIPMENT F30 EMERGENCY MEDICAL SERVICES G04 COMPATIBILITY AND SENSITIVITY OF MATERIALS IN OXYGEN ENRICHED ATMOSPHERES C07 LIME AND LIMESTONE D14 ADHESIVES D16 AROMATIC HYDROCARBONS AND RELATED CHEMICALS D20 PLASTICS D26 HALOGENATED ORGANIC SOLVENTS AND FIRE EXTINGUISHING AGENTS D28 ACTIVATED CARBON D32 CATALYSTS E13 MOLECULAR SPECTROSCOPY AND SEPARATION SCIENCE E15 INDUSTRIAL AND SPECIALTY CHEMICALS E27 HAZARD POTENTIAL OF CHEMICALS E35 PESTICIDES, ANTIMICROBIALS, AND ALTERNATIVE CONTROL AGENTS F40 DECLARABLE SUBSTANCES IN MATERIALS E11 QUALITY AND STATISTICS E36 ACCREDITATION & CERTIFICATION E43 SI PRACTICE E55 MANUFACTURE OF PHARMACEUTICAL PRODUCTS E56 NANOTECHNOLOGY F42 ADDITIVE MANUFACTURING TECHNOLOGIES
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Features

Features

The Survey Said

Results of the Recent ASTM Member Satisfaction Survey

ASTM International members who represent more than 20 different industries responded to a survey about their satisfaction with their membership and its benefits and programs.

In February, ASTM International conducted a survey of its members to measure their satisfaction with their ASTM membership and its benefits, as well as ASTM standards and publications, the website, committee meetings and staff. The survey was sent to approximately 18,000 members and more than 3,200 responded for an impressive 18 percent return.

The members returning the survey represented more than 20 different industries. Respondents varied in years of ASTM membership and experience with ASTM technical committee meetings. Overall, the members responding represented a nice cross section of the ASTM membership.

We were happy to see results that show ASTM International’s members are pleased with the products and services in each category. However, the real value of the survey came from reading the thousands of comments that our members provided. Below is a snapshot of the average ratings we received and, more important, a summary of the initiatives that ASTM is taking in response to comments requesting service enhancements.

Membership

In this section, ASTM targeted satisfaction with the membership fee ($75 for participating members and $400 for organizational members) and the level of importance of each member benefit.

More than 96 percent of those responding indicated that they were satisfied with the membership fee. Table 1 provides the average importance rating for each member benefit.

Numerous members expressed a desire for an alternative benefit to the free volume of the Annual Book of ASTM Standards. Some suggestions included a certain number of free downloads or a free ASTM Special Technical Publication or journal subscription. ASTM publications staff will be investigating these member benefit options as well as others for the future.

Meetings

This section focused on the member meeting experience at ASTM International committee weeks. ASTM holds nine committee weeks per year at which 20-30 committees meet at a single hotel in the United States. ASTM supports meetings at committee weeks with regular requirements such as meeting rooms, a team of staff members, audio visual equipment, copying services, etc. Table 2 provides the average satisfaction rating for each aspect of meetings support. Approximately two-thirds of the members responding to the survey had experienced a committee week.

Numerous members requested wireless capability in the meeting rooms. Other members identified the need for enhanced audio visual, especially as it relates to holding a WebEx meeting on site. ASTM is addressing both of these requests and will strive to meet these needs.

Member Area of the Website and Standards Tools

This section of the survey measured member satisfaction with the “MyCommittees” portion of the ASTM website and its standards development tools. Table 3 shows the average satisfaction rating for each aspect of “MyCommittees” and related standards tools.

Over the past five years, ASTM has launched numerous new online tools that assist main committee officers, subcommittee chairmen and members in preparing for upcoming meetings. In their responses to this section of the survey, some members noted difficulty in navigating through the information and tools in the “MyCommittees” area and identified aspects of the ASTM collaboration areas that can be improved. In response, a team of ASTM staff has begun interviewing users of the collaboration areas and is already working on improvements that will make it easier to register a collaboration area, allow for simpler navigation and provide a more interactive environment.

Standards, Publications

This section of the survey was intended to measure satisfaction with the quality, variety and availability of different formats for ASTM International standards and publications. Respondents indicated that online products are preferred: 29 percent preferred print and 31 percent preferred CD-ROM/DVD. ASTM will continue to monitor preferences regarding online products to ensure that our members are receiving their information in the desired format. See Table 4 for some results of this section of the survey.

Staff Support

The relationship between staff and the membership is a critical component of ASTM International’s organizational success. The average rating for staff support was a 4.5 out of 5, and there were hundreds of compliments directed at specific ASTM employees. ASTM will continue to provide the best support possible so that our members can focus on developing the high quality standards needed for their industries.

Importance of ASTM

This section of the survey gauged the level of importance of ASTM International to its members. The average ratings shown in Table 5 indicate that our members place a high priority on the development and use of ASTM standards.

Standards and Process

This section of the survey measured member satisfaction with the technical quality of ASTM standards as well as the speed of the standards development process. Some members commented that although the process can sometimes be slow, the pace is necessary in order to develop a high quality standard. ASTM has leveraged technology (WebEx meetings, online collaboration areas, etc.) to greatly reduce the standards development cycle time in recent years. The time to develop a new standard has been reduced to an average of 18 months and revisions to an average of less than six months. ASTM staff will continue to enhance existing tools and look toward new tools that will help accelerate the development of standards without compromising their technical quality.

In Conclusion

The survey was valuable to ASTM staff, which now has a better understanding of the satisfaction level of our members even as we have gained some insightful ideas on how we can improve in all areas. ASTM International is planning to conduct the membership satisfaction survey every three to four years so that we can monitor performance and enhance the overall member experience.

Daniel Smith is assistant vice president of technical committee operations at ASTM International.

This article appears in the issue of Standardization News.