- Is it safe to use my credit card?
- Which credit cards does ASTM accept?
- Will sales tax be applied to my order?
- How much is shipping & handling?
- What is ASTM's refund policy?
- What if I have a problem with my order?
- Does ASTM offer special discounts to Colleges, Universities, and Continuing Education Courses?
- How can I establish a standing order?
- Does ASTM offer a Member Discount?
- How can I contact ASTM directly?
- Does ASTM offer a quantity discount for its publications?
- What is ASTM's pricing policy?
- I am looking for a standard that the ASTM website shows as "withdrawn with no replacement." Is there any way to obtain withdrawn documents?
- I am placing an order from outside of the United States. Is there a distributor of ASTM products in my country?
- Where can I obtain information about copying or distributing copies of ASTM standards?
Is it safe to use my credit card?
Our website is secure. We use HTTPS (Secure HTTP) Protocol to ensure that ordering information is sent directly to ASTM, and that only ASTM can decode it. Of course you can place your order over the telephone by calling (610) 832-9585 Monday - Friday, 8:30 am - 4:30 pm Eastern US Standard Time.
Which credit cards does ASTM accept?
We accept Visa, Mastercard, and American Express.
Will sales tax be applied to my order?
All products delivered to the following states are subject to State taxes (rates indicated below). Except where noted, this excludes training, membership fees, magazine/journal subscriptions, subscription downloads, web downloads, and advertising.
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>Membership fee is taxable in only these states
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How much is shipping & handling?
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Shipping and Handling charges are approximate. Additional charges may be incurred if your order requires multiple shipments. This does not apply to complete sets and sections.
ALL SALES ARE FINAL, with the following limited exceptions:
ASTM will (1) replace defective products and (2) reship orders improperly filled only if an authorization number is first obtained from ASTM's Customer Relations Department.
ASTM will not accept returns: (1) without prior authorization; or (2) after 30 days from shipment of the order. All materials, including the original accompanying packing list, must be returned. The authorization number must be clearly annotated and displayed on the return package.
ASTM reserves the right to determine if an improper or incomplete return will be destroyed or returned to the consumer at the consumer's expense.
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What if I have a problem placing my order?
E-mail our support center staff directly by using the "Submit a Support Request" link or call ASTM Customer Service at (610) 832-9585 Monday - Friday, 8:30 AM-4:30 PM, Eastern US Standard Time.
Does ASTM offer special discounts to Colleges, Universities, and Continuing Education Courses?
Special discounts are available for bulk orders of publications for classroom use. Phone (610) 832-9634 for quotes.
How can I establish a standing order?
To establish a standing order, call ASTM Customer Service (610) 832-9585, Monday - Friday 8:30 AM - 4:30 PM Eastern US Standard Time.
Does ASTM offer a Member Discount?
ASTM Members receive a 10% discount on all publications, subject to verification of membership number. If you are an ASTM Member, please login when you come to the ASTM website so that we recognize your membership and apply the 10% discount to your order. If members do not login, download products will be charged at list price. Discounts do not apply to all products and cannot be combined. When discounts overlap, the higher discount will be applied. For example, a member who orders 10 copies of a publication will receive the 25% discount.
How can I contact ASTM directly?
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E-mail: service@astm.org
Does ASTM offer a quantity discount for its publications?
ASTM offers the following discounts for multiple quantities of the same publication (same format): 25% for 10-24 copies, 30% for 25 or more copies. Note: Discounts do not apply to all products and cannot be combined. When discounts overlap, the higher discount will be applied. For example, a member who orders 10 copies of a publication will receive the 25% discount.
What is ASTM's pricing policy?
Every October, an annual price increase occurs on most products. Additional price changes may also occur throughout the year without notice. All prices are subject to change without notice. ASTM is not responsible for typographical errors. We reserve the right to make adjustments or corrections due to these errors.
I am looking for a standard that the ASTM website shows as "withdrawn with no replacement." Is there any way to obtain withdrawn documents?
Some Withdrawn Standards are available on the website by using the Standards Search or Site Search. If a Withdrawn Standard is not available through the website, customers may obtain a copy of the document from Global Engineering Documents, 15 Inverness Way, Englewood, CO 80112-7179 (Website: www.global.ihs.com, Email: globalcustomerservice@ihs.com; Phone: (800) 854-7179; Outside the US: (303) 397-7956).
I am placing an order from outside of the United States. Is there a distributor of ASTM products in my country?
International customers may order from ASTM or choose from one of the sources located at:
http://www.astm.org/IMAGES03/InterNatDist.pdf
Where can I obtain information about copying or distributing copies of ASTM standards?
ASTM International provides the ability for customers who have already purchased an individual ASTM product or subscription service to get authorized permission to share content or make reproductions of its copyrighted materials in two offerings: PAY PER USE and ANNUAL LICENSE. For more information, go to http://www.astm.org/COPYRIGHT or contact ASTM Sales at 877-909-ASTM (2786) or sales@astm.org.