PDF Downloads

    How do I order a standard in PDF format through the online store?

    To place an order through the on-line store for a PDF standard download, please go to http://www.astm.org and follow the steps below:

    1. Click the Standards tab
    2. On the next page in the search box, type the standard designation number (no space, dash or year) and click Search
    3. On the search results page, click the title of the standard (this will take you to the Document Summary page)
    4. Click Buy Standard (PDF) to begin the ordering process
    5. If you have another item to purchase, click Continue Shopping and repeat the steps above
    6. If this is the only item you are purchasing, click Checkout
    7. Review your shopping cart and if all is correct, click Checkout.
    8. Enter your e-mail address. You may either register and create a password for future purchases or checkout without registering.
    9. Complete the order form and click continue checkout. Provide your payment information and click Submit Order

    After your credit card has been authorized, a "Go To My PDF Download" link will appear on your screen. This link will allow you to save the standard(s) to your computer. You will also receive a confirmation of the order by e-mail which contains a link that will provide access to the standard(s) for 24 hours.

    If you prefer not to order on-line, you may contact the Customer Relations Department at (610) 832-9585 or service@astm.org.

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    What web browsers will work in the ASTM Store?

    The ASTM Store and on-line ordering system utilizes the latest Java programming languages. Older web browsers cannot read Javascript and will not be able to access all areas of the Store or submit on-line orders. To successfully navigate the ASTM Store you will need a minimum of Microsoft Internet Explorer 6.0, Mozilla Firefox 3.0, or Safari 3.0.

    If you experience problems using any of the above recommended browsers, please contact the ASTM support desk by submitting a support request at http://www.astm.org/supportrequest.htm for further assistance.

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    If I have a question that I am unable to answer by troubleshooting from my desktop, what should I do?

    You can submit a Support Request describing the details of the problem you are experiencing at: http://www.astm.org/supportrequest.htm.

    A website support representative will respond to your request as soon as possible.

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    If one page of my PDF file is difficult to read is there some way to download one individual page?

    No. It will be necessary to re-download the entire PDF file. You can do this by accessing the download link at the bottom of your email receipt (within 24 hours of ordering) or you can contact website support via an on-line Support Request and resolve the issue with a website support representative.

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    Where can I get Adobe Acrobat Reader®?

    You can download Adobe Acrobat Reader® from the Adobe web site: http://get.adobe.com/reader

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    I do not understand how to install or use Adobe Acrobat®. Can you provide website support for this?

    ASTM does not provide website support for Adobe Acrobat Reader®, browsers, installing plug-ins, or manipulating PDFs. However, Adobe offers on-line Customer Support at: http://www.adobe.com/support

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    Why am I having problems printing standards from PDF files?

    ASTM does not provide support for Adobe Acrobat Reader®, however, the Adobe Web Site offers extensive Customer Support for their products. A resolution to this particular printing problem may be found at: http://www.adobe.com/support/products/readerprinting.html.

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    When I look at my monitor, the on-screen version of this document does not look very clear. Will it be clearer when I download it to my desktop?

    Yes. The downloaded PDF version, when printed, will provide a higher resolution and clearer copy.

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    I've ordered successfully once. When I place a subsequent order, why does my shopping cart still contain the document from my first order?

    If your shopping cart is holding onto information from a previous order, you have not correctly entered the shopping cart anew. This can be caused by bookmarking the site (or adding the site as a "Favorite") or placing an order and then returning to the Search page by hitting a succession of "Backs" on your browser. Both of these maneuvers can cause previous order information to remain cached in your browser.

    To avoid this problem:

    1. Do not access the ASTM Web Site from a "Bookmark" or "Favorite." Manually type in the URL www.astm.org.
    2. If you have recently visited the web site and entered the ASTM Store--even if you didn't complete an order--it is always safest to refresh your browser by clearing the cache of any order data that remain in its cache memory. See instructions below:

      Internet Explorer 8:

      Click Tools > Internet Options > General tab

      In the Browsing history area, click Delete

      Select the check box next to each category of information you want to delete (most important are temporary internet files, cookies and history)

      Click Delete

      Click OK

      Internet Explorer 6 & 7:

      Click Tools > Internet Options > General tab

      In the Browsing history area, click Delete

      To delete all browsing history, click Delete all, and then click Yes.

      To delete a specific category of browsing history (most important are temporary internet files, cookies and history), click the Delete button next to the category of information you want to delete, click Yes and then click Close

      Mozilla Firefox:

      Click Tools

      Click Clear Private Data

      Mark the check boxes for Browsing History, Cache and Cookies

      Click Clear Private Data Now

      Safari:

      To clear cache:

      Click Safari

      Click Empty Cache

      Click Empty

      To remove cookies:

      Choose Safari & Preferences and click Security

      Click Show Cookies

      Select one or more cookies and click Remove, or click Remove All

      When you finish removing cookies, click Done

      To clear history:

      Click History

      Click Clear History

      Click Clear

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    Why is my order downloading as a file type MIME? I ordered a PDF file.

    The files that ASTM makes available are uncompressed Adobe Acrobat PDF files, ready to view. However, certain Internet Service Providers (ISPs) automatically compress downloaded files into MIME files that are above a certain file size. This is especially true with larger, national ISPs such as AOL, MSN, Compuserve, etc. Some of ASTM's longer standards fall within this file size.

    ASTM does not support file compression issues imposed by users' Internet Service Providers. For more information, contact your ISP and ask them about decompressing MIME files

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    The standard's PDF file looks fine on my screen, but I get odd errors when I print the document. What is wrong?

    Certain versions of Adobe Acrobat Reader seem to cause printing errors unrelated to the viewable standard. These errors will often appear as large black circles or spots on the printed document, and do not appear on the screen in the electronic copy.

    Newer versions of the Adobe Acrobat Reader have corrected the printing problem. If you are experiencing printing errors, download a new copy of the latest Acrobat Reader at http://get.adobe.com/reader, install the new Reader and print the PDF file again.

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    How long does it take to download a PDF document?

    Downloading should begin immediately after you click on the download button. The amount of time to complete the download is dependent on several things: the size of the document in pages, the type of Internet connection you have and the Internet traffic at that time of day. If you are downloading a file during peak hours of Internet traffic (12:00 noon - 5:00 PM, Eastern US Standard Time), the download may take much longer than if you download it in the middle of the night.

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    Where can I obtain information about copying or distributing copies of ASTM standards?

    ASTM International provides the ability for customers who have already purchased an individual ASTM product or subscription service to get authorized permission to share content or make reproductions of its copyrighted materials in two offerings: PAY PER USE and ANNUAL LICENSE. For more information, go to http://www.astm.org/COPYRIGHT or contact ASTM Sales at 877-909-ASTM (2786) or sales@astm.org.

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