Published: Jan 1977
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Very fruitful and yet very neglected quality improvement techniques lie in the realm of industrial psychology. The purpose of this chapter is to create an awareness and appreciation of industrial psychology, to summarize specific techniques with examples (few though they may be) which have improved quality, and to stir each reader to the realization that through the professional implementation of these techniques significant quality gains can be achieved. In the past two decades, the emphasis has been to improve the quality of design through the better understanding and implementation of the techniques of reliability, maintainability, and human factors, among others, but in the future, emphasis will shift to quality improvements through the better understanding and implementation of the techniques of industrial psychology.