SEDL / STP / STP616-EB / STP27912S

Chapter 1—Meanings, Goals, and Scope of Quality

Pages: 31    Published: Jan 1977

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Abstract

The objectives of this introductory chapter are to communicate the various meanings of “quality” and other associated words and phrases, and to describe the goals and scope of the quality function. The means by which these goals may be achieved will be discussed in detaU in each subsequent chapter.