SEDL / STP / STP1029-EB / STP18929S

A Performance Profile Approach to Measuring Overall Facility Management (FM) Performance

Becker, F
Professor, Facility Planning and Management and Human/Environment Relations in the Department of Design & Environmental Analsys, NYS College of Human Ecology, Cornell University, Ithaca, New York

Pages: 12    Published: Jan 1990

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Abstract

Three key ideas for measuring facility management performance are discussed: (1) the concept of “fit” as a key component of FM quality; (2) the need to collect as little information as possible; (3) the need to analyze patterns of multiple outcomes rather than focusing on single factors. Different possible measures of FM performance are described. These are discussed in the context of a performance profile which graphically, as well as quantitatively, presents performance information in a way that can help guide ongoing management decisions, programs, and policies.