PrincipalProfessor, Facilities Managment at Grand Valley State University, L.V. Eberhard Center, Grand Rapids, MI
Pages: 22 Published: Jan 1990
This paper keynotes a panel discussion on measures of performance and serviceability of facilities that are applicable to individuals and small groups. The measures are derived within a control theory perspective of human performance in the built environment, using a general habitability model to organize their “controlled quantities” into appropriate scalar and value dimensions. The fundamental argument is that measures of facility performance should have a recursive nature which combines both environmental and behavioral referents. This captures what a user of a setting is trying to control in order to act in a certain way, and how elements of the setting participate in the ‘control loop’ that is established. Several examples illustrate how a relatively few powerful yet generalizable measures can assess many important conditions relevant to diverse questions of facility performance.
facility performance, measurement theory, control systems, human factors
Paper ID: STP18924S