Published: Jan 1994
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What light does Behavioral Science and Organization Development shed on Total Quality Management (TQM) in Earth's global environment ? The social and technical systems of Europe have been joined together in the European Community 1992 (EC '92) coalition. As part of EC '92 the International Organization of Standardization (ISO) has provided the technical standardization system for inter-country approval and use. Other non-European countries have joined the ISO movement including the United States of America. Change has been a result of this movement. Most of it has been on technical, quality, and management systems. The next century will require and reveal changes in behavioral thinking and organizational structure. TQM is at the frontier of this change. A case-study of change resulting from TQM in government is presented in this paper.
total quality management, organizational change, European Community, International Organization of Standardization, management systems, behavioral science, organization development, case-study, Vision 2000, structural frame, human resource frame, political frame, symbolic frame, learning organization, critical thinking, atunement, empowerment, process, entrepreneurial, cultural assessment, continuous improvement, facilitation, quality action teams
Quality Auditor, EG&G Rocky Flats, Inc., Golden, CO
Civil Engineer, Federal Highway Administration, Denver, CO