Business Performance Excellence through Total Quality Management—2nd Edition

    Pekar Jack

    Pages: 68

    Published: 2009

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    The latest edition of this popular ASTM manual provides a set of practical guidelines to assure excellence in business performance through total quality management.

    These guidelines cover:
    • Leadership Commitment
    • Team Management
    • Customer, Workforce, and Market Focus
    • Process Management
    • Measurement Analysis

    Committee: F16

    Paper ID: MNL22-2ND-EB

    DOI: 10.1520/MNL22-2ND-EB

    ISBN-EB: 978-0-8031-4530-6

    ISBN-PRINT: 978-0-8031-7005-6

    ASTM International is a member of CrossRef.


    MNL 22-2ND