Manual 22 MNL22-2ND-EB Business Performance Excellence through Total Quality Management

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MNL22-2ND

Business Performance Excellence through Total Quality Management—2nd Edition

Pekar Jack
Pages: 68
Published: 2009

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The latest edition of this popular ASTM manual provides a set of practical guidelines to assure excellence in business performance through total quality management.

These guidelines cover:
• Leadership Commitment
• Team Management
• Customer, Workforce, and Market Focus
• Process Management
• Measurement Analysis

Table of Contents

Chapter 1—Management's Role

Chapter 2—Strategic Planning

Chapter 3—Continuous Improvement

Chapter 4—Quality Systems

Chapter 5—Quality Reporting

Chapter 6—Supplier Partnerships and Control

Chapter 7—Statistical Quality Control Six-sigma, and Lean Manufacturing

Chapter 8—Quality Manual Guidelines for ISO 9001

Chapter 9—Compliance with Public Law 101-592

Appendix A: Synopsis of ASTM Standards F1469, F1503, F2282, and F2688

Appendix B: Supplier Quality Systems Survey

Appendix C: Attribute Gauge Analysis Form

Subject Index

Committee: F16
Paper ID: MNL22-2ND-EB
DOI: 10.1520/MNL22-2ND-EB
ISBN-EB: 978-0-8031-4530-6

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Subject Index

MNL22-2ND-EB