MNL22-2ND

    Chapter 5—Quality Reporting

    Published: Jan 2009

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    Abstract

    This chapter discusses how the cost of quality is reported, and how the quality system is audited to drive continuous improvement. Examples of critical process indicators (CPIs) are included in a sample Cost of Quality report. System and layered process audits (LPA) are defined and tied to continuous improvement.

    Keywords:

    quality reporting, quality auditing, layered process audits


    Paper ID: MNL11625M

    Committee/Subcommittee: F16.93

    DOI: 10.1520/MNL11625M


    CrossRef ASTM International is a member of CrossRef.

    ISBN10:
    ISBN13: 978-0-8031-7005-6