Published: Jan 2009
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This chapter discusses management’s responsibility, or role, in creating a work environment that is focused on performance excellence through the Malcolm Baldrige Criteria for Excellence and Total Quality management principles. Areas addressed are: Leadership Commitment, Team Management, Customer and Market Focus, Workforce Focus, Measurement Analysis and Knowledge Management, Recognition and Rewards, and Communications.
management, measurement analysis, leadership, employee recognition, total quality
Paper ID: MNL11621M