Volume 41, Issue 1 (January 2013)

    An Evaluation Model Using Fuzzy TOPSIS and Goal Programming for TQM Consultant Selection

    (Received 22 November 2011; accepted 23 May 2012)

    Published Online: 2012

    CODEN: JTEOAD

      Format Pages Price  
    PDF 9 $25   ADD TO CART


    Abstract

    There are many businesses implementing total quality management (TQM) to obtain a competitive advantage and achieve business objectives. However, few businesses have addressed external consultant selection for the successful implementation of a TQM program in business quality management. The decisions made in a TQM program usually involve several objectives or criteria, and it is often necessary to make compromises when choosing from among possibly conflicting factors. In this paper, a novel method integrates the fuzzy analytical hierarchy process (FAHP), the fuzzy technique for order preference by similarity to an ideal solution (TOPSIS), and multi-segment and choice goal programming (MSCGP) methods to solve TQM consultant selection problems. A real-life case study is presented to illustrate the application of the proposed method.


    Author Information:

    Liao, Chin-Nung
    Dept. of Business Administration, China Univ. of Science and Technology, Nankang, Taipei,


    Stock #: JTE104563

    ISSN: 0090-3973

    DOI: 10.1520/JTE104563

    ASTM International is a member of CrossRef.

    Author
    Title An Evaluation Model Using Fuzzy TOPSIS and Goal Programming for TQM Consultant Selection
    Symposium , 0000-00-00
    Committee D02