This Standard specifies the basic policies, processes, procedures, and resources needed by a Language Services Company (LSC) to provide the quality services required by its clients. These needs may or may not be diverse for a single client but across all clients they will certainly be diverse in combinations of subject matter, languages involved, and types of language product. The complexity places an extraordinary burden on maintaining adequate resources, both in the infrastructure of the LSC and production resources in-house and out-of-house. Burgeoning demands of the global marketplace as well as domestic needs of Government, immigrant population, and foreign visitors requires competent optimized management of these resources (and recognition of the LSCs limitations) for ensuring reliable high level performance. By adhering to the specifications of the Standard, the LSC should be consistently meeting or exceeding client expectations, and that level of performance will bring substantial benefit to the clientele as well as greater professional recognition to those companies that are certified to this Standard. This practice standard establishes minimum infrastructure, operations, and development requirements for a Language Service Company (LSC) to meet the diverse and evolving needs of its clients as expressed in the job specifications for assignments. The Standard describes the policies, processes, procedures, and resources needed to reliably and consistently fulfill client orders.
The title and scope are in draft form and are under development within this ASTM Committee.
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