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MNL 22


Business Performance Excellence Through Total Quality Management: 2nd Edition


Editor(s): Jack P Pekar

Pages: 72

Published: 2009

Soft Cover

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The latest edition of this popular ASTM manual provides a set of practical guidelines to assure excellence in business performance through total quality management.

These guidelines cover:
• Leadership Commitment
• Team Management
• Customer, Workforce, and Market Focus
• Process Management
• Measurement Analysis

Business Performance Excellence Through Total Quality Management: 2nd Edition
ISBN13: 978-0-8031-7005-6
STOCK# MNL22-2ND

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